From Tom Denton @Tom_Denton Via Twitter
Customer: Hello again, Today i have a new problem! We have Microsost Azure Backup running on a server. It stopped working a couple weeks ago and from what i read online everyone said to update the agent to the newest release and this will be fixed. Well, i have done that and it has now got a new error, The backup will start and will say "Taking snapshot of volume" it did this last night for about 24hrs and then presented me with "he Microsoft Azure Recovery Services Agent cannot connect to the OBEngine service. Verify that the OBEngine service is present in the Services Control Panel and that the port 6049 is available." The service is running and the port is open in the firewall. HELP!!!
@AzureSupport: Can you please confirm if this is deployed in Azure or deployed locally? ^AL
Customer: Its installed on a local server
@AzureSupport: Also, are you backing up an ARM VM or Classic VM? ^AL
Customer: I'm not backing up a VM. We are backing up Files and Folders
@AzureSupport: Can you confirm If you are running the backup agent version 2.0.9032.0? ^AL
Customer: Yes ive said its on the most recent updated
@AzureSupport: You can use 'backup now' option and then see the results, Let us know how this goes. ^AL
Customer: I've done that. It hangs on "Taking snapshot of volumes" for hours.Then gives me the error "the Microsoft Azure Recovery Services Agent cannot connect to the OBEngine service. Verify that the OBEngine service is present in the Services Control Panel and that the port 6049 is available."
Thanks
@AzureSupport