Hi,
We are seeing lots of failed backups (with Azure IaaS VMs) for the reason "Could not communicate with the VM agent for snapshot status. Snapshot VM sub task timed out.". I see in the MicrosftAzure\Diagnostics\GuestAgent event log there are lots of errors for failing to communicate to Azure services.
I've been through the troubleshooting at https://azure.microsoft.com/en-us/documentation/articles/backup-azure-vms-prepare/#2-network-connectivity , however, setting the proxy doesn't appear to make any difference. I've tried uninstalling/reinstalling agent with the proxy set to no avail. We are also using the latest version of the agent (2.7.1198.735).
Can anyone offer any advice on setting up the agent via a proxy, or any other suggestions for more reliable backups?
Many thanks!