Hi,
I've installed Azure Backup some time ago. Initially the creation of the online recovery points worked.
After update the MARS agent and adding more servers this fails. Error message is "An internal error prevented the modification of the backup policy. (ID 100010)". I've just updated to MARS version 2.0.8724.0. Same error.
The subscription registration seems to be ok.
Part from CBEngineCurr.errlog:
1698 2198 11/09 09:02:55.350 79 CloudFMComponent.cs(125) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FM component configured successfully | Params: {FMComponentName = DiagCBPObjectModel}{XmlFilePath = C:\Program Files\Microsoft Azure Recovery Services Agent\\bin\FMConfig\FMDiagCBPObjectModelConfig.xml}
1698 2198 11/09 09:02:55.365 71 CBEngine.cs(903) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL GetCBRecoverableItemsForDataSource
is called for datasource name 6f682240-294d-471d-9b1a-1a4749b3181b
1698 2198 11/09 09:02:55.365 79 CloudFMComponent.cs(125) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FM component configured successfully | Params: {FMComponentName = DiagCloudProxyHelper}{XmlFilePath = C:\Program Files\Microsoft Azure Recovery Services Agent\\bin\FMConfig\FMDiagCloudProxyHelperConfig.xml}
1698 2198 11/09 09:02:55.381 75 OMUtils.cs(70) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL GetFQDNForServer
= vs09.ad.bic4.net
1698 2198 11/09 09:02:55.397 69 ContainerIdentity.cs(113) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL Acs SWT token is NULL or ForceRequest flag is used, requesting new token | Params: {ForceRequest = False}
1698 2198 11/09 09:02:55.428 79 CloudFMComponent.cs(125) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FM component configured successfully | Params: {FMComponentName = DiagAccessControlHelper}{XmlFilePath = C:\Program Files\Microsoft Azure Recovery Services Agent\\bin\FMConfig\FMDiagAccessControlHelperConfig.xml}
1698 2198 11/09 09:02:55.600 69 CertificateIdentity.cs(309) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL Fetched ACS Token (from ACS service) for Machine | Params: {MachineName = vs09.ad.bic4.net}{Thumbprint = ED37442ADDB4988A71767A46BE3F14910385F8F7}
1698 2198 11/09 09:02:55.615 75 OMUtils.cs(70) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL GetFQDNForServer
= vs09.ad.bic4.net
1698 2198 11/09 09:02:55.662 79 CloudFMComponent.cs(125) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FM component configured successfully | Params: {FMComponentName = DiagWcfClient}{XmlFilePath = C:\Program Files\Microsoft Azure Recovery Services Agent\\bin\FMConfig\FMDiagWcfClientConfig.xml}
1698 2198 11/09 09:02:55.678 79 WcfClient.cs(948) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL Executing
web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = GetDataSourcesInfo}{TargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}
1698 2198 11/09 09:02:55.678 69 CBEngineWcfClientHelper.cs(320) BA718552-2164-49A6-8F99-286CD95D4073 NORMAL Setting RequestId header for outgoing request | Params: {RequestId = a289d0bc-19ed-49e4-be72-9db51341cc94}{WorkitemId = 4e6009c2-bda8-43a7-9675-ff210413932e}{TaskId = ba718552-2164-49a6-8f99-286cd95d4073}{AgentVersion = 2.0.8724.0}
1698 2198 11/09 09:02:56.351 79 WcfClient.cs(986) BA718552-2164-49A6-8F99-286CD95D4073 FATAL Failed
to make web service call | Params: {Exception: = System.ServiceModel.FaultException`1[Microsoft.Internal.CloudBackup.Common.FailureModeling.CloudServiceFault]: Internal Service Error (Fault Detail is equal to ErrorCode = CatalogUnauthorizedError, DetailedErrorCode
= 0, DetailedErrorSource = None/None, Message =
1698 2198 11/09 09:02:56.351 79 WcfClient.cs(986) BA718552-2164-49A6-8F99-286CD95D4073 FATAL ).}
1698 2198 11/09 09:02:56.351 79 WcfClient.cs(934) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FMBlock:
FM exception caught | Params: {OperationCode = WcfProxyCall}{OperationStartTime = 09.11.2015 09:02:55}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None, Message:]
1698 2198 11/09 09:02:56.351 79 WcfClient.cs(934) BA718552-2164-49A6-8F99-286CD95D4073 WARNING {InitialTargetEndpoint
= https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = 4e6009c2-bda8-43a7-9675-ff210413932e}{CurrentTargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId
= 0000000002_a289d0bc-19ed-49e4-be72-9db51341cc94_ba718552-2164-49a6-8f99-286cd95d4073}{IdentityType = Container}{Identity = ED37442ADDB4988A71767A46BE3F14910385F8F7}
1698 2198 11/09 09:02:56.351 79 WcfClient.cs(934) BA718552-2164-49A6-8F99-286CD95D4073 WARNING }
1698 2198 11/09 09:02:56.367 79 WcfClient.cs(695) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FMBlock:
FM exception caught | Params: {OperationCode = WcfProxyAsyncCall}{OperationStartTime = 09.11.2015 09:02:55}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None, Message:]
1698 2198 11/09 09:02:56.367 79 WcfClient.cs(695) BA718552-2164-49A6-8F99-286CD95D4073 WARNING {InitialTargetEndpoint
= https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = 4e6009c2-bda8-43a7-9675-ff210413932e}{CurrentTargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId
= 0000000002_a289d0bc-19ed-49e4-be72-9db51341cc94_ba718552-2164-49a6-8f99-286cd95d4073}{IdentityType = Container}{Identity = ED37442ADDB4988A71767A46BE3F14910385F8F7}
1698 2198 11/09 09:02:56.367 79 WcfClient.cs(695) BA718552-2164-49A6-8F99-286CD95D4073 WARNING }
1698 2198 11/09 09:02:56.367 69 CBEngineHelper.cs(302) BA718552-2164-49A6-8F99-286CD95D4073 WARNING FMBlock: FM exception caught | Params: {OperationCode = GenericOMCall}{OperationStartTime = 09.11.2015 09:02:55}{FMExceptionDetail = FMException: [ErrorCode:GenericOMPlaceHolderError, DetailedCode:0, Source:None, Message:]
1698 2198 11/09 09:02:56.367 69 CBEngineHelper.cs(302) BA718552-2164-49A6-8F99-286CD95D4073 WARNING }
1698 2198 11/09 09:02:56.367 71 CBEngineHelper.cs(311) BA718552-2164-49A6-8F99-286CD95D4073 WARNING Caught CloudFMException with error detailsFMException: [ErrorCode:GenericOMPlaceHolderError, DetailedCode:0, Source:None, Message:]
1698 2198 11/09 09:02:56.367 71 CBEngineHelper.cs(311) BA718552-2164-49A6-8F99-286CD95D4073 WARNING Stack trace: at Microsoft.Internal.CloudBackup.Engine.CBEngine.GetCBRecoverableSourceHelper(CBDataSource dataSource, CBBackupServer backupServer, BackupProviderIdentity identity, IBackupProviderIdentity bpIdentity)
1698 2198 11/09 09:02:56.367 71 CBEngineHelper.cs(311) BA718552-2164-49A6-8F99-286CD95D4073 WARNING at Microsoft.Internal.CloudBackup.Engine.CBEngine.<>c__DisplayClass88.<GetCBRecoverableItemsForDataSource_V2>b__87()
1698 2198 11/09 09:02:56.367 71 CBEngineHelper.cs(311) BA71855
Any help is greatly appreciated.
Manfred