Hi,
I have a Windows Server 2012 R2 with the latest Azure backup client on it (as of Feb 5th 2016) which is continually failing to back up. I have checked the scratch directory for double backslashes, made sure it has enough space, that the AV is not interfering
and tried backing up different data but the backup fails with the same error.
Checking the engine log gives this error (which seems to indicate a communications error, even though the firewall doesn't list any blocked communications from the server when the backup runs.)
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nativeutils.hpp(42)
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WARNING
Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : r.GetValue(pszKey, pT)
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WcfClient.cs(948)
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NORMAL
Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = GetDsVolumeReplicaMap}{TargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}
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CBEngineWcfClientHelper.cs(320)
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NORMAL
Setting RequestId header for outgoing request | Params: {RequestId = 0d1c3941-8a19-4801-8742-b3d72659398c}{WorkitemId = 9db7aa56-b4e9-4e87-954d-912124902b2d}{TaskId = 14f6aea2-c14b-49cd-8a79-19d33e123998}{AgentVersion
= 2.0.9028.0}
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WcfClient.cs(986)
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FATAL
Failed to make web service call | Params: {Exception: = System.ServiceModel.FaultException`1[Microsoft.Internal.CloudBackup.Common.FailureModeling.CloudServiceFault]: Internal Service Error (Fault Detail is equal
to ErrorCode = CatalogUnauthorizedError, DetailedErrorCode = 0, DetailedErrorSource = None/None, Message =
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WcfClient.cs(986)
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FATAL
).}
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WcfClient.cs(934)
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WARNING
FMBlock: FM exception caught | Params: {OperationCode = WcfProxyCall}{OperationStartTime = 2/7/2016 11:40:49 AM}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None,
Message:]
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WcfClient.cs(934)
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WARNING
{InitialTargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = 9db7aa56-b4e9-4e87-954d-912124902b2d}{CurrentTargetEndpoint
= https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_0d1c3941-8a19-4801-8742-b3d72659398c_14f6aea2-c14b-49cd-8a79-19d33e123998}{IdentityType = Container}{Identity = C2119DAA545A2DEA8BEC8794D032450DD4BF72DF}
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WcfClient.cs(934)
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WARNING
}
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WcfClient.cs(695)
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WARNING
FMBlock: FM exception caught | Params: {OperationCode = WcfProxyAsyncCall}{OperationStartTime = 2/7/2016 11:40:49 AM}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None,
Message:]
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WcfClient.cs(695)
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WARNING
{InitialTargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = 9db7aa56-b4e9-4e87-954d-912124902b2d}{CurrentTargetEndpoint
= https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_0d1c3941-8a19-4801-8742-b3d72659398c_14f6aea2-c14b-49cd-8a79-19d33e123998}{IdentityType = Container}{Identity = C2119DAA545A2DEA8BEC8794D032450DD4BF72DF}
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WcfClient.cs(695)
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WARNING
}
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calexternalunmanagedutils.h(166)
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WARNING
Error occured, DlsErrorCode - 537070918, Exception - FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None, Message:]
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calexternalunmanagedutils.h(166)
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WARNING
{InitialTargetEndpoint = https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = 9db7aa56-b4e9-4e87-954d-912124902b2d}{CurrentTargetEndpoint
= https://pod01-prot1b.we.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_0d1c3941-8a19-4801-8742-b3d72659398c_14f6aea2-c14b-49cd-8a79-19d33e123998}{IdentityType = Container}{Identity = C2119DAA545A2DEA8BEC8794D032450DD4BF72DF}
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calexternalunmanagedutils.h(166)
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WARNING
Stack trace: at Microsoft.Internal.Common.FailureModeling.FMComponent`3.HandleUnknownException(FMBlockArgs args, Int32 currentAttempt, DateTime startTime, OperationProperties`3 opProperties, Exception ex)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.Common.FailureModeling.FMComponent`3.HandleException(FMBlockArgs args, Int32 currentAttempt, DateTime startTime, OperationProperties`3 opProperties, Exception ex)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.Common.FailureModeling.FMComponent`3._FMBlock(String fileName, Int32 lineNumber, FMBlockArgs args, Action fmPrecheckBlock, Action fmUserBlock)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.CloudBackup.Common.WcfClient.WcfClient`1.CallWcfServiceWrapper(Guid workitemId, Action internalServiceCall, String webServiceDescription)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.CloudBackup.Common.WcfClient.WcfClient`1.<>c__DisplayClassd.<CallWcfService>b__c()
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.Common.FailureModeling.FMComponent`3._FMBlock(String fileName, Int32 lineNumber, FMBlockArgs args, Action fmPrecheckBlock, Action fmUserBlock)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.CloudBackup.Common.WcfClient.WcfClient`1.CallWcfService(Action webServiceCall, String webServiceDescription)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.CloudBackup.Common.WcfClient.WcfClient`1.CallWcfService[Tin,Tout](Func`2 webServiceCall, Tin argsIn, Tout[]& responseOut, String webServiceDescription)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.CloudBackup.Client.Proxy.CAL.CalExternalServiceProxy.GetDsVolumeReplicaMap(EntityId dsId)
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calexternalunmanagedutils.h(166)
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WARNING
at Microsoft.Internal.CloudBackup.Client.Proxy.CAL.CalExternalUnmanagedProxy.GetDsVolumeReplicaMap(CalExternalUnmanagedProxy* , HResult* , CAL_ENTITY_ID dsId, CAL_GET_DS_VOLUME_REPLICA_MAP_RESPONSE_V2011_09**
prgDsVolRepMap, UInt32* pcDsVolRepMap)
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calexternalunmanagedutils.h(166)
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WARNING
--->System.ServiceModel.FaultException`1[Microsoft.Internal.CloudBackup.Common.FailureModeling.CloudServiceFault]: Internal Service Error (Fault Detail is equal to ErrorCode = CatalogUnauthorizedError, DetailedErrorCode
= 0, DetailedErrorSource = None/None, Message =
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calexternalunmanagedutils.h(166)
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WARNING
).
Thanks